Frequently Asked Questions
How often should I schedule HVAC maintenance?
Regular maintenance is key to peak performance and longevity. We recommend a professional tune-up at least twice a year—once in the spring for your air conditioner and once in the fall for your furnace or heat pump. This biannual check helps catch small issues before they become costly repairs and keeps your system running efficiently.
What are the benefits of regular HVAC tune-ups?
Improved energy efficiency, which lowers your monthly utility bills
Reduced risk of unexpected breakdowns during extreme weather
Extended equipment lifespan, delaying costly replacements
Enhanced indoor air quality by ensuring filters and coils are clean
Maintained manufacturer warranties through required service records
Do you offer emergency HVAC repair services?
Absolutely. We know breakdowns happen at the worst times—so Eco-One provides 24/7 emergency repair for both commercial and residential clients. Just call or text us at 828-228-3034, and we’ll dispatch a technician to restore your comfort immediately.
How long does an HVAC system typically last?
With proper maintenance, central air conditioners and heat pumps last 12–15 years, while gas furnaces and boilers can run 15–20 years. Routine tune-ups and timely repairs are the best way to maximize your system’s lifespan.
What size HVAC system do I need for my home?
System sizing depends on your home’s square footage, layout, insulation levels, and local climate. We perform a Manual J load calculation to determine the exact capacity you need, ensuring optimal comfort without overspending on an oversized unit.
What kinds of warranties do you offer?
We offer a workmanship warranty for labor performed during specific installations and replacements. Ask your technician about the warranty on labor for your specific job. We also honor manufacturer warranty claims.
What’s the difference between workmanship and manufacturer warranties?
Workmanship Warranty: Covers labor errors, installation flaws, or service workmanship provided by Eco-One HVAC for a set labor-only period. Times and coverages for a workmanship warranty can depend on the job performed, ask your tech for details.
Manufacturer Warranty: Covers defects in the actual equipment (compressor, coils, control boards) for a longer parts-and-labor period defined by the equipment brand. These typically last between five and ten years.
Are there any exclusions to these warranties?
Workmanship Warranty Exclusions: Damage due to homeowner alterations, lack of maintenance, or external factors (e.g., flood, fire).
Manufacturer Warranty Exclusions: Neglect, improper maintenance (like skipped filter changes), unauthorized modifications, and damage from power surges unless a surge protector was installed per manufacturer guidelines.
Are you licensed and insured?
Yes. We are licensed contractor for forced heating and air and fuel lines in the state of North Carolina, as well as commercial refrigeration.