Service Request
Request Service from Your Local Eco-One Team
Need HVAC, electrical, plumbing, EV charging or commercial refrigeration service? Call or text our local team for urgent needs, or use the form for non-emergency scheduling.
Urgent HVAC or refrigeration breakdown? Call or text 828-228-3034 to confirm current 24/7 availability. Online requests are reviewed for scheduling.
The Eco-One difference
Trained technicians. No sales commissions. No pressure.
We are locally, family- and veteran-owned and operated, with experienced teams for residential and commercial work. Our technicians are technicians, not commissioned salespeople. We do not pay sales commissions or push products and services you do not need.
We explain what we find, discuss practical repair and replacement options, and let you decide. Our reputation matters because this is our community, too.
Contact Eco-One
Fastest ways to reach us
Phone
828-228-3034
Email
eco.one.nc@gmail.com
Primary service base
Hickory · Newton · Catawba County
Extended area
Central & Western NC · Charlotte metro
Languages
English & Spanish
For faster scheduling
Include your name, callback number, property city, service type and a brief description of the problem.
Non-emergency request
Send a service request
Use the form below and include a callback number, property location and the service you need. A team member will review the request and follow up with the next steps.
Eco-One LLC (doing business as Eco-One LLC) would like your consent to send customer care and/or marketing text message communications from (877) 552-7549 to your mobile number listed above. Customer care messages may include responses to messages you send us, as well as information relevant to your relationship with us. Marketing messages may include discount codes, special deals or texts promoting our products/services.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance or more information.
We do not share your mobile opt-in information with anyone. Our combined Privacy Policy and Messaging Terms and Conditions are available at ecoonehvac.com.
What happens next
A clear process from request to service.
We review your request
We review the service type, location and problem description so the request can be routed appropriately.
We confirm the details
A team member may call, text or email to confirm scheduling, equipment information or access details.
We schedule service
Once scope and service area are confirmed, we coordinate the visit. Urgent breakdowns should be called or texted in.
Common service requests
SMS, Data Sharing & Messaging Terms
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Program Terms and Conditions
- The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that includes discount codes, special deals or texts promoting our products/services, depending on which program(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (877) 552-7549.
- You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or get help directly at eco.one.nc@gmail.com.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, contact your wireless provider.
- If you have any questions regarding privacy, please review the privacy and data-sharing details on this page or contact us at eco.one.nc@gmail.com.